AVOID - Stevens Service Center - AVOID
Home of the $3368 Repair that lasts 1 Day!
Mercedes owners - Avoid this repair shop, you can get burned!
Monday - I stopped in for a "second opinion" on my need to replace a leaking head gasket. The quote was for $2631 which was $300 less than my original quote. I was told that if Stevens did the work the car would be back in good running shape. I thought that I was dealing with the owner (Tom), but I later learned that it was Scott, the lead mechanic.
Tuesday afternoon – I received a call from the owner, Tom, who now informs me that there is more wrong than quoted and that I may want to not repair the car … and that I owe him approximately $990 for this information. He raises the estimate to $3000 and indicates that the dealerships that have serviced the car over the years could have prevented this by recommending changing the engine coolant. He also say's that the head gasket is not an original Mercedes part. This is interesting since I have owned the car since it had 500 miles on it. The car will be repaired by Friday.
Friday afternoon – Tom says that they want to drive it over the weekend to assure that the repair has fixed the problems to their satisfaction.
Monday afternoon – I pick up the car … the repair has risen to $3368. Tom proceeds to tell me that there are other things that I get to worry about … of course that is after he takes my money. One is a "noisy" supercharger. NOTE: No mention of this on the estimate. I drive the car home and it seems to be running well.
Tuesday, on the way to work, the "Check Engine" light comes on. I call Tom and he says to bring it in immediately. After hooking it up to his testing computer he says that the supercharger (what a coincidence) is causing this and that the light will stay on. He has No Fix for this … I say "Tom, the repair only lasted for 1 Day!?" he just shrugged and walked away.
Poorest service experience that I have ever had with a car.
Tom Stevens offered nothing to make it right.
Review about: Mercedes Slk.